Terms and Conditions


The online store of the website www.oitoatelier.pt is governed by the terms and conditions conditions set forth herein, which the Customer undertakes to comply with.
Oito Atelier may, at any time, change the in whole or in part, the terms and conditions set forth herein.

1. Website Ownership
Ondas e Planaltos Ltd.
Email: oito.atelier@gmail.com

2. Prices and products
The constant prices of website www.oitoatelier.pt are in Euros and include VAT at the legal rate in force at the time of acquisition, to which the costs with the respective applicable postage will be added.
The prices and specifications of products contained in this website may be changed by Oito Atelier, without any prior notice.

3. Order request
The possibility of placing orders in the Online store of the website www.oitoatelier.pt is restricted to orders whose delivery and billing addresses are located in mainland Portugal or Spain.
Orders for delivery to PO Boxes are not accepted.

The products featured in the catalog online are limited to existing stock. In case of unavailability of any item, Oito Atelier will inform the Client.

For some products, duly identified, the order may be limited to a certain number of copies.

4. Delivery of the order and shipping costs
We reinforced measures to hygiene and safety throughout the order packaging process.

All orders confirmed by Oito.Atelier will be delivered to the address specified by the Customer for delivery at the time of ordering.

The costs associated with shipping are automatically calculated as the Customer's cart is updated.

* The offer of shipping costs on orders with a certain minimum purchase value will only apply to situations where the delivery address is located in mainland Portugal.

4.2. delivery to residence
All orders confirmed by Oito Atelier will be delivered to the address that the Customer specified for delivery at the time of ordering.

After collecting the order you will receive:
- An email to inform that your order has already been collected by the carrier at our facilities. In that same email you can consult the tracking number.

5. Delivery deadlines
Due to COVID-19, delivery times may be be more extended.

The estimated delivery period can be up to 7 working days and, after collection, the delivery is normally made between 1 and 2 business days for mainland Portugal.

Due to the high number of orders at certain times may have a longer production time than usual and delivery times may be affected.

In case the same order includes items subject to different delivery periods, the longest period of the articles contained therein.

In the event of a stock break, the Customer will be contacted by email about the new expected delivery date, and may keep or cancel the order.
Additional information regarding deadlines Expected delivery times can be requested via the email address ovo.atelier@gmail.com.

6. Payment methods
The Customer can pay for his purchase by Card (Visa; MasterCard), MB WAY or PayPal.

Through PayPal, you can pay quickly and securely using your account or the your credit card, without sharing any financial information with the Oito Atelier website.

At the In the case of credit card payments, all transactions will be stored by the service provider, for possible consultation by Stripe.

7. Order cancellation
The customer may withdraw from the order, provided that it has not yet been processed by Oito Atelier. Canceling the order may be formalized through an email sent to the address oito.atelier@gmail.com.
The Customer must mention the order number and your tax identification number, otherwise the withdrawal will be ineffective.

8. Non-acceptance of the order
Oito Atelier reserves the right not to accept the order, informing the Customer, in the following cases:
a) Out of stock;
b) Unavailability of the article;
c) In case the Oito.Atelier considers there is misconduct on the part of the buyer or some inconsistency in the personal data registered.

9. Returns
The customer may, within 14 days after receiving the product, proceed with its return. Within the same period, the customer may claim any defects or inadequacy of the product in relation to what was ordered, the responsibility of Oito Atelier.

To that end, the complaint must be formalized using the form available on the website for this purpose or by email. sent to the address oito.atelier@gmail.com. In the complaint, the Customer must expressly indicate the reasons for your complaint, always mentioning the order number.

The website support team www.oitoatelier.pt, will coordinate with the Customer how to return the goods, in case the justified, in these cases Oito Atelier will assume the costs of returning the same and the costs of a new delivery.

In situations where the reasons for the return are not the responsibility of Oito Atelier, the return will be accepted, after checking the good condition of the returned parts and their packaging, and the reimbursement of the amount paid by the Customer, less transport costs for the delivery (even if these were assumed by Oito Atelier) and the transport costs of the return, according to the shipping values of the same. In Consequently, Oito Atelier reserves the right not to accept product returns without prior notice, as above, and which do not comply with the same conditions of compliance as on the date of their delivery to the Buyer (namely products that have suffered any type of use, transformation, damage and/or lack of packaging original/accessories/add-ons).

10. Limitation of Liability
we do all the efforts to ensure that the information presented is free from typographical errors and, whenever they occur, We will proceed as soon as possible with the corresponding correction. In case the information presented does not correspond to the characteristics of the product, the Customer has the right to return under the terms of point 9.

the photographs presented on the website are for illustrative purposes only. We recommend that you consult the product features for detailed information.

Despite Oito.Atelier's efforts, some products may be priced incorrect, so we check prices whenever we process orders. If the product price is less than the advertised price, we will refund the difference. If the price is higher, we will inform the Customer by email and we will await your decision to accept the new proposal or cancel the order.

11. Centers for Conflict arbitration
In the event of a dispute, the consumer may resort to a Resolution Entity Alternative Disputes:

'CNIACC - National Center for Information and Arbitration of Consumer Conflicts', with the following contacts: Faculty of Law of Universidade Nova de Lisboa, Campus de Campolide, 1099 – 032 Lisbon – www.arbitragemdeconsumo.org;

'CACCL – Lisbon Consumer Conflict Arbitration Center', with the following contacts: Rua dos Douradores, 116, 2º, 1100 – 207 Lisbon – www.centroarbitragemlisboa.pt;

'CICAP - Consumer Information and Arbitration Center of Porto’, with the following contacts: Rua Damião de Góis, 31, shop 6, 4050 – 225 Porto – www.cicap.pt;

‘CIMAAL - Center for Information, Mediation and Arbitration of Conflicts of Consumo Algarve’, with the following contacts: Ninho de Empresas, Edifício ANJE, Estrada da Penha, 3rd floor, sl. 26, 8000 – 489 Faro – www.consumoalgarve.pt;

'CACCDC – District Consumer Dispute Arbitration Center de Coimbra’ with the following contacts: Av.ª Fernão de Magalhães, n.º 240 – 1º, 3000 – 172 Coimbra – www.centrodearbitragemdecoimbra.com;

‘Vale do Ave Information and Arbitration Center’, with the following contacts: Rua Capitão Alfredo Guimarães, no. 1, 4800 – 019 Guimarães – www.triave.pt;

'CIAB - Center for Information and Arbitration of Vale do Cávado’, with the following contacts: Rua D. Afonso Henriques, n.º 1, 4700 – 030 Braga / Av.ª Rocha Paris, n.º 103, 4900 – 394 Viana do Castelo – www.ciab.pt;

'Arbitration Center of Consumption Conflicts of the Autonomous Region of Madeira’, with the following contacts: Rua da Figueira Preta, n.º 10 – 3º andar, 9050 – 9050 – 014 Funchal – website under construction (https://srrh.gov-madeira.pt)

More information at ‘Consumer Portal’ – www.consumidor.pt

12. Intellectual and industrial property
All the texts and images reproduced or represented on the website www.oitoatelier.pt are the exclusive property of of OitoAtelier and, therefore, strictly reserved to OitoAtelier and protected under the copyright law as well as well as intellectual property rights in relation to third parties.

Any reproduction or representation all or part of the website www.oitoatelier.pt or all or part of the elements included therein are strictly prohibited.

The corporate names, brands and distinctive signs reproduced on the website www.oitoatelier.pt are protected under the legal provisions applicable to industrial property. The reproduction or representation of all or part of any distinctive signs is strictly prohibited.

13. Applicable law and venue competent
These Terms and Conditions for online purchases on the website www.oitoatelier.pt are governed by by the applicable Portuguese legislation.
The parties agree to submit to the exclusive jurisdiction of the District of registered office of Oito Atelier with express waiver of any other, any disputes arising from the interpretation and/or application of these Terms and Conditions, whose amicable composition is not reached.
When using the store online, the Customer accepts and agrees to these Terms and Conditions and the Privacy and Data Protection Policy. Personal data.